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Customer Appreciation: A Detailed Guide and How to do It
We’ve all heard the old customer service adage, “The customer is always right.” It may appear like a cliche, but it entails far more than simply adhering to basic customer service principles. It makes us believe that the customers are the lifeblood of any business; there is no business without them. We all know that […]
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Customer Focus: A Guide on How to Build a Customer-Focused Company
The accelerated growth of e-commerce in the last two decades has pushed the boundaries of online customer experience management. Today, companies are diversifying their strategies to become more customer-focused to meet the ever-growing customer expectations. A singular focus on product sales is no longer effective in a competitive marketplace. Modern-day customers do not base […]